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5 Fail-proof Tips for Outsourcing Your BPM Work
The author shares five tips for outsourcing your business process management projects effectively.
9 Tips for Outsourcing Securely
Data security risks can be a show-stopping problem for companies that outsource business processes. This article reviews the major risks inherent in outsourcing and offers a set of practical approaches to mitigating those risks.
A User’s Guide to BPM
We studied outsourcing for a year before we fully understood what business process management was about. Now you can get it with a read-through of this whitepaper written by research firm Doculabs.
Agile Outsourcing: The Power of Contextual Enquiry
Contextual enquiry is when software developers spend time observing the end users at work. What a golden opportunity for both BPO and software development service providers and clients to gain more from their outsourcing efforts! This article explains how.
BPO - What is Business Process Outsourcing?
BPO is the process of hiring another company to handle business activities for you. These activities typically include finance and administration, HR, accounting and payroll and call center and customer service.
BPO Providers: More Than You Think
A one-page column that explores the various categories into which business process outsourcing service providers fall.
Business Process Outsourcing 2008: The Year Ahead
In 2008 KPO will rise to the next level of maturity – and move from the staff augmentation model to a value-added role.
Challenges with Offshore Business Process Outsourcing
A report that examines the unique challenges of business process offshoring and its future prospects.
Customer Care Outsourcing Trends in the Utility Industry: The Vendors Speak
An analysis of one BPO engagement and what it portends for the customer service aspects of energy providers.
Customer Contact Solutions
Callbox is an outsourcing partner providing customer contact solutions and business processing services in the areas of customer service, outbound sales and marketing and back-office processes. Operating 24/7, Callbox serves the world's leading companies in many industries, including IT and software, financial and merchant services as well as business and consumer products.
Diving into BPO
The basics of business process outsourcing -- including common mistakes and how to avoid them.
How an Immigration Law Firm Is Outsourcing Back Office Processes
This case study shares the details of how a law firm outsources its paralegal and clerical processes. Outsourcing allows attorney James C. Nolan to expand his practice without increasing his fixed overhead costs. Includes sample documents.
HP's Journey to Shared Services Finance Accounting Success
HP describes their shared services operating model for finance and accounting shared services.
Insurance Outsourcing: India Gains Momentum as Offshoring Intensifies
Driven by factors such as fraud, change in consumer demographics and regulatory compliance demands and a spate of natural calamities, more insurance carriers are turning to offshore outsourcing to remain competitive. This report briefs you on the major players and trends.
Karvy Global Services Applies Its Thinking to BPO and KPO
Karvy Global Services CEO ARthur Flew discusses his company's entry into BPO and KPO segments serving US clients -- and explains how he manages to keep his staff attrition way below the norm.
Why Aren't Clients Getting Innovation?
Analyst Mark Hodges explains why status quo is more important to client organizations than continual process improvement.
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